Patient Review By Jerlin L

You'll never find an oral surgeon like Dr. Matt Kikuchi. The service can be compared with that of a small hometown office wherein you are treated like a friends they see every day in the community. The office is beautiful and comfortable. It has sofas, TVs, literature, and a pleasant smell. The check in process is pleasant. The office is clean. My son's wisdom teeth extraction went smoothly. The doctor began by thoroughly explaining to my son what to expect during the surgical preparation and the process. He comforted me by preparing me for the recovery process. The staff assisted with the post-surgical care. The most unexpected and exceptional service that was provided however happened post surgery about two hours later when a valid prescription for pain medication issued by Dr. Kikuchi was denied by five CVS pharmacy locations - one of which is my regular pharmacy. Narcotic pain medication requires a written prescription and identification. It can't be dispensed prior to the surgical procedure. A patients need for medication and society's need to combat narcotic pain medicine abuse have created a conflated situation that is hurting people in genuine pain. After driving to five pharmacy locations and being denied my son's pain medication while being provided with no information on where it could be obtained, I called Dr. Kikuchi who had provided me with his direct line - as it was after hours when I called. His office ensured that my son's delay in receiving his pain medication ended. Dr. Kikuchi was equally upset by the refusal of CVS pharmacy's to fill my son' prescription. His staff went above and beyond the call of duty and met me at a pharmacy of my choosing with alternative prescription choices and stayed to ensure they were filled. This is a practice you only hear about - usually in days long gone. It was truly refreshing to have received this level of care. I am a fan and will refer business!

- Jerlin L

5 out of 5 stars on